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In correspondence with one of my loyal clients, I was reminded that there was one thing I wanted to say yesterday that I didn’t.

I met my wife (to be) while I was stationed in Rota, Spain.  We did everything we were supposed to do and ended up in Beaufort, South Carolina as my first stateside duty station after we were married.  The closest immigration office was in Charleston.  After that tour, I was relocated to Jacksonville, Florida.

Now that you have the background, here is the point.  Dealing with the immigration office in Charleston was a nightmare.  Dealing with the immigration office in Jacksonville is absolute heaven.  Not once did we go to the Charleston office and actually accomplish anything other than ruining a completelly perfect day.  Not once have we visited the Jacksonville office and left without them fixing the problem that brought us there.  Let me stress that.  They didn’t just give us advice on which form to file or that we need to wait a little while longer.  They FIXED the problem. 

Not only that, but the visit was easier.  In Charleston, you have to just show up and wait your turn in an uncomfortable and loud waiting room.  In Jacksonville, you go to the Infopass website and make an appointment.  You show up, show your appointment paperwork, go in and get seen.  No muss no fuss.  The waiting room is clean, quiet and comfortable.  The contrast between these two offices could not be greater.

I have no doubt that our smooth ride was due, in no small part, to the excellence of the Jacksonville CIS office.  They have my appreciation and recommendation.

Jere