show analzer keeps crashing

[tchapin]

So, lately, show analyzer keeps crashing. Yesterday, I upgraded to the latest version, which did not seem to help. I have SA triggered by DirMon on my SageTV recordings.

Here is the contents of the acompat.txt file that Windows says has info about it.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="ShowAnalyzer.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="SAConfig.exe" SIZE="1181696" CHECKSUM="0xF6A365E5" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="SAConfig Application" PRODUCT_NAME=" SAConfig Application" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="SAConfig.exe" INTERNAL_NAME="SAConfig" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:32:47" UPTO_LINK_DATE="06/19/2008 04:32:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="SchoolHouse.exe" SIZE="1392640" CHECKSUM="0xB83A176C" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="ShowAnalyzer SchoolHouse" COMPANY_NAME="Dragon Global" PRODUCT_NAME="SchoolHouse Application" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="SchoolHouse.exe" INTERNAL_NAME="SchoolHouse" LEGAL_COPYRIGHT="Copyright (C) 2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x32A235" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:34:12" UPTO_LINK_DATE="06/19/2008 04:34:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ShowAnalyzer.dll" SIZE="1079808" CHECKSUM="0x7742027D" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="ShowAnalyzer Dynamic Link Library" COMPANY_NAME="Dragon Global" PRODUCT_NAME=" ShowAnalyzer Dynamic Link Library" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="ShowAnalyzer.dll" INTERNAL_NAME="ShowAnalyzer DLL" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x20D1BE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:31:15" UPTO_LINK_DATE="06/19/2008 04:31:15" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ShowAnalyzer.exe" SIZE="975360" CHECKSUM="0x3660EFF4" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="ShowAnalyzer Application" COMPANY_NAME="Dragon Global" PRODUCT_NAME=" ShowAnalyzer Application" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="ShowAnalyzer.exe" INTERNAL_NAME="ShowAnalyzer" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:29:53" UPTO_LINK_DATE="06/19/2008 04:29:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="unins000.exe" SIZE="800090" CHECKSUM="0x48C69FE3" BIN_FILE_VERSION="51.49.0.0" BIN_PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" FILE_VERSION="51.49.0.0" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="51.49.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="FreeAudioCodecs\EvilMPASource.dll" SIZE="73728" CHECKSUM="0x1A6DB6A8" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1, 0, 0, 0" FILE_DESCRIPTION="EvilMPASource" COMPANY_NAME="WarpEnterprise &amp; Nic" PRODUCT_NAME="WarpEnterprise &amp; Nic" FILE_VERSION="1, 0, 0, 0" ORIGINAL_FILENAME="EvilMPASource.dll" INTERNAL_NAME="EvilMPASource" LEGAL_COPYRIGHT="Copyright © 2003" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="06/17/2003 08:41:56" UPTO_LINK_DATE="06/17/2003 08:41:56" VER_LANGUAGE="English (United Kingdom) [0x809]" />
<MATCHING_FILE NAME="FreeAudioCodecs\MPEGDecoder.dll" SIZE="184320" CHECKSUM="0xE497CA14" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="02/16/2003 22:13:56" UPTO_LINK_DATE="02/16/2003 22:13:56" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

How else can I troubleshoot this?

Thanks.

Todd

[Jere_Jones]

Are you using SA in free mode? I ask because it seems to be loading the third-party decoders.

Can you clarify what you mean by "keeps crashing"? Can you narrow it down to a specific file or files that is causing it or does it happen on every file?

Jere

[tchapin]

Hi Jere,

I did pay for the software (I have the paypal email receipt) but I can't find an email w/ my reg code, so I could not reenter it when I upgraded yesterday.

By crashing, I mean that I keep getting Windows dialog boxes saying "ShowAnalyzer application has encountered a problem and needs to close...."

Thanks.

Todd

[Jere_Jones]

Can you PM me your email and name so I can resend your key?

I would recommend removing those third party decoders and using the built in ones instead.

Jere

[tchapin]

Ok. I've removed:

FreeAudioCodecs\EvilMPASource.dll
MPEGDecoder.dll
MPEGDecorder_WIZ.htm

and sent you a PM.

Thanks.

Todd

[Jere_Jones]

I've resent your key to you.

Thanks,
Jere

[tchapin]

Hi Jere,

Thanks for the key. I couldn't find it before b/c the email doesn't mention Dragon Global or Show Analyzer.

In any case, I'm still getting frequent crashes:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="ShowAnalyzer.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="SAConfig.exe" SIZE="1181696" CHECKSUM="0xF6A365E5" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="SAConfig Application" PRODUCT_NAME=" SAConfig Application" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="SAConfig.exe" INTERNAL_NAME="SAConfig" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:32:47" UPTO_LINK_DATE="06/19/2008 04:32:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="SchoolHouse.exe" SIZE="1392640" CHECKSUM="0xB83A176C" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="ShowAnalyzer SchoolHouse" COMPANY_NAME="Dragon Global" PRODUCT_NAME="SchoolHouse Application" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="SchoolHouse.exe" INTERNAL_NAME="SchoolHouse" LEGAL_COPYRIGHT="Copyright (C) 2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x32A235" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:34:12" UPTO_LINK_DATE="06/19/2008 04:34:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ShowAnalyzer.dll" SIZE="1079808" CHECKSUM="0x7742027D" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="ShowAnalyzer Dynamic Link Library" COMPANY_NAME="Dragon Global" PRODUCT_NAME=" ShowAnalyzer Dynamic Link Library" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="ShowAnalyzer.dll" INTERNAL_NAME="ShowAnalyzer DLL" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x20D1BE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:31:15" UPTO_LINK_DATE="06/19/2008 04:31:15" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ShowAnalyzer.exe" SIZE="975360" CHECKSUM="0x3660EFF4" BIN_FILE_VERSION="0.9.7.290" BIN_PRODUCT_VERSION="0.9.7.290" PRODUCT_VERSION="0, 9, 7, 290" FILE_DESCRIPTION="ShowAnalyzer Application" COMPANY_NAME="Dragon Global" PRODUCT_NAME=" ShowAnalyzer Application" FILE_VERSION="0, 9, 7, 290" ORIGINAL_FILENAME="ShowAnalyzer.exe" INTERNAL_NAME="ShowAnalyzer" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.9.7.290" UPTO_BIN_PRODUCT_VERSION="0.9.7.290" LINK_DATE="06/19/2008 04:29:53" UPTO_LINK_DATE="06/19/2008 04:29:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="unins000.exe" SIZE="800090" CHECKSUM="0x48C69FE3" BIN_FILE_VERSION="51.49.0.0" BIN_PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" FILE_VERSION="51.49.0.0" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="51.49.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>


What can I do to troubleshoot?

Thanks.

Todd

[Jere_Jones]

The first step is to identify which files are causing the crash.

You can start by turning off DirMon. Then look and see if any files are unprocessed or have been processed around the time of the last crash. I would recommend checking the timestamps of the artifacts (.txt, .edl, etc).

Then delete those artifacts and manually run ShowAnalyzer on the files you have identified.

Hopefully, you can identify the file that is causing the problem this way.

Please let me know how it goes.

Jere

[tchapin]

My event browser is showing tons of events like these:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 8/6/2008
Time: 2:24:19 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: SERVER
Description:
Detection of product '{D3B558A1-FE3E-4D7A-A3A2-73413DB87EA8}', feature 'AlwaysInstall' failed during request for component '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I'll try what you suggest. But, does the above add anything to help?

Thanks.

Todd

[Jere_Jones]

I don't think it is related.

If it were my machine, I would open regedit and search for those GUIDs. Maybe those keys will be useful.

Jere