Crash Frequency > 0

[jeremydmiller]

Hello Jere, I'm not sure if you have moved on to bigger and better things, but in case you are still around I just recently, after being a long time satisfied customer, started having frequent crashes (1-3/week). I am attaching the debug output here for lack of a better idea in hopes that you will have a chance to look at it. My setup involves 2x analog HP-PVR-150 MPEG2 tuners and 2x digital HDHR MPEG2 tuners:

OS: Windows XP Professional, SP3
CPU: AuthenticAMD, AMD AMD Athlon(tm) 64 X2 Dual Core Processor 4800+, MMX @ 2000 MHz

Module name: C:\Program Files\Dragon Global\ShowAnalyzer\ShowAnalyzer.exe

Application data:
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OS: Windows XP Professional, SP3
CPU: AuthenticAMD, AMD AMD Athlon(tm) 64 X2 Dual Core Processor 4800+, MMX @ 2000 MHz

Module name: C:\Program Files\Dragon Global\ShowAnalyzer\ShowAnalyzer.exe

Application data:
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These both just occurred this evening and I decided to start saving them. IT has been happening for about a month now. I haven't been able to discern a pattern but was hoping perhaps the debug data would shed some light on that.

I was one of the original $10 donation types and would just like to reiterate my willingness to donate another $20 to bring my total donation up to the going rate, if only to encourage you to include the H.264 support that will be much needed when I get my HD-PVR for Xmas ;-).

Thanks, and kind regards to you and your wife, and Happy Holidays.

[jeremydmiller]

I see you are back among us Jere. I will keep posting these here in hopes that you will have a chance to look at them and perhaps they can lend some debugging help:

OS: Windows XP Professional, SP3
CPU: AuthenticAMD, AMD AMD Athlon(tm) 64 X2 Dual Core Processor 4800+, MMX @ 2000 MHz

Module name: C:\Program Files\Dragon Global\ShowAnalyzer\ShowAnalyzer.exe

Application data:
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[Jere_Jones]

Jeremy,

Can you identify any specific files that cause SA to crash?

Jere

[jeremydmiller]

I was hoping that info was encoded in the debug output. It seems to be intermittent. Unfortunately the crash seems to stop the DirMon2 service so I can't see what file in the queue it was working with. I will try rescanning the most recent recordings to see if I can duplicate. But it always seems to make it through after I restart the DirMon2 service presumably making it through the problem file the second time around.

[Jere_Jones]

When SA starts analyzing a file, it creates artifact files almost immediately. Starting DirMon again will probably skip that file because the artifacts exists. Look for files that were not detected correctly or seem to only have commercials early in the show.

Jere

[jeremydmiller]

Makes sense. Unfortunately I had autocompress in place enabled in SageTV for standard def which converts the files to Mpeg4 avi's. I will disable that and try to get you a sample snippet from the next file that causes the crash.

[pgholder]

Hi Jere,

I'm having a similar problem of SA crashing frequently (every file, as far as I can tell). Here's the error report from Vista. Let me know what other information you might need to troubleshoot! Thanks for a great product.

-Patrick

Problem signature:
Problem Event Name: BEX
Application Name: ShowAnalyzer.exe
Application Version: 0.9.7.290
Application Timestamp: 4859e0c1
Fault Module Name: ShowAnalyzer.dll
Fault Module Version: 0.9.7.290
Fault Module Timestamp: 4859e113
Exception Offset: 0010c2d6
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 807b
Additional Information 2: 51526db83dedbbe21b6d0a5e20540bf9
Additional Information 3: b0cd
Additional Information 4: f65a3e909a2636a0f36ad974d74529da

[mikesm]

I am seeing similar issues.